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tel. +48 22 488 72 00

info@trecom.pl

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tel. +48 22 488 72 00

info@trecom.pl

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Technical Support Center

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Technical Support Center

Trecom guarantees remote technical support and on-site technical support.

These are the high-quality support services meeting the requirements of the client and adapted to the level of the infrastructure element criticality. The Trecom Technical Support Team consists of engineers with the highest competencies confirmed by the relevant certificates.

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The benefits of the services of the Trecom Technical Support Center

  •     removal of failures withing the agreed time limits,
  •     increased effectiveness and efficiency of support of the Client’s business processes,
  •     improved functioning of the system and reduced downtime caused by hardware and software failures,
  •     logging and monitoring of service requests through a professional Hotline 24/7/365,
  •     ensured availability, continuity, safety,
  •     and the performance of the client’s infrastructure through constant, proactive monitoring of the client’s network infrastructure,
  •     substantive support in the form of consultations during the planning of the expansion of the existing network infrastructure,
  •     technical assistance in the implementation of new solutions,
  •     and the expansion of the client’s current network infrastructure,
  •     constant EOS control of the client’s service contracts via Cisco PSS Collector Tool –  a platform unique on the national scale.

 

wykrzykinkIf you have any questions regarding the service support, please contact us at:

oferta.serwis@trecom.pl

 

 

Packages
Service
Service Component
Basic
Standard
Premium
Registration of service requests 24×7 24×7 24×7
Request execution 8:00-18:00
working days
8:00-18-00
working days
24×7
Trecom Technical Support Center
Failure Repair NBD 4H 4H
Access to the TAC Trecom request submission portal check check check
 Software support The ability to download the latest version of the software check check check

 

Package extension

 

Service
Service Component
UOn-site support service
  • On-site hardware replacement
  • On-site troubleshooting
  • On-site failure repair
Proactive network monitoring
  • Monitoring of hardware availability
  • Monitoring of resource usage
  • Monitoring of environmental variables (temperature, fan rotation speed)
Technical Consulting
  • Monitoring of software bugs
  • Technical consultation in the scope of new technologies and their functionality
  • Consulting and planning during the expansion of the existing infrastructure
  • Assistance in the implementation of new functionality/equipment in the existing infrastructure
  • Performance of configuration changes on network devices
PSS Cisco Smart Services Collector
  • Quarterly reports on the status of the Cisco service coverage of the Client’s network devicesa
  • Preparation of reports concerning the recommended IOS versions based on the Cisco devices owned by the client
  • Analysis of errors on the client’s network devices and preparation of repair recommendations